Frequently Asked Questions

Everything you need to know about G Pen's premium streetwear collections and services.

What is the standard shipping timeframe?

We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. All orders include a tracking number sent via email once the package has been dispatched.

How do I ensure I choose the correct size?

Each product page includes a detailed 'Size Guide' with measurements in inches and centimeters. We recommend comparing these measurements to your favorite garments to ensure the perfect fit.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have the original G Pen tags attached.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your products ethically manufactured?

G Pen is committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials to reduce environmental impact.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.